Cancellations & Early Return Policy

  • Reservations canceled 3 or more calendar days before the rental start date will receive a full refund.
  • Reservations canceled 2 calendar days before the rental start date will receive a 75% refund of the total.
  • Reservations canceled less than 2 calendar days before the rental start date are non-refundable.
  • Because your reservation prevents us from renting the gear to other customers, early returns are not eligible for a refund.
  • To cancel your reservation, please contact us by email or text:

Rental Days & Pricing

  • Our rental period is calculated per calendar day.
  • Full day rentals only.

Package pricing:

  • $65 for the first day
  • $40 per day for days 2-5
  • $30 per day for days 6-10
  • $20 per day for days 11+

Individual item pricing:

  • $32.50 for the first day
  • $20 per day for days 2-5
  • $15 per day for days 6-10
  • $10 per day for days 11+

GearGuard Clothing Protection Plan

  • GearGuard gives you peace of mind during your rental by covering accidental spills, rips, or minor wear and tear. If you choose not to add this plan, you’ll be responsible for the full cost of repair or replacement of any damaged gear.
  • Click here for more information.

Sizes Offered

Please refer to our size chart to best determine what size you should reserve. We recommend sizing up if your measurements are between sizes.

  • We carry Men’s and Women’s adult sizes XS - 4XL, we have a few 5X available also.
  • Youth/children’s sizes starting at size 6.
  • Boots come in whole sizes only. Starting at little kids' size 12, up to men’s size 16.

How to Measure

  • Tools:
    • Use a dressmaker’s cloth measuring tape over your regular, comfortable clothing (avoid bulky layers).
    • If you don’t have a cloth tape, use a non-stretch string. Wrap it around the body, mark the length, then measure the string with a ruler or standard tape measure.
    • The tape should be snug but not tight when taking measurements.
  • Chest:
    • Measure around the back, under the arms, and across the fullest part of the chest.
    • Keep the tape flat and level across the back.
  • Waist:
    • Measure around your natural waistline, approximately at belly-button height.
  • Hips:
    • Measure around the fullest part of the hips and buttocks.

Mix women's, men's, or youth gear in a package

  • Please contact us if you would like to mix Men's and Women's or youth sizes. We'd be happy to set you up with a custom package to fit your needs.

Gear Cleaning

  • We thoroughly clean and sanitize each piece of gear according to the manufacturer's recommendations between rentals.

Delivery, Pick up, & Return Options

  • Hotel Drop Off and Return is available to most of the hotels in the Fairbanks area.
  • All the hotels we provide service to are listed on our Hotel Page. If the hotel is not listed, then we do not offer Hotel Delivery or Hotel Return to that location.
  • You must be staying at the hotel to receive your gear there unless prearranged with Alaska Element.
  • Signature Service is available to most of the hotels and many of the Airbnb's in the Fairbanks and North Pole area.
  • Shop Pick up and Return is available by appointment at our shop in North Pole.
  • Airport - We no longer provide delivery or returns at the airport.
  • Chena Hot Springs Resort - is outside of our delivery area.
  • If you are staying at Chena Hot Springs Resort, please contact us about possible alternative options to get your gear to you.

Gear Warmth & Boot Traction

  • All the gear we provide is specifically designed to keep you warm, dry, and comfortable in temperatures down to -45 Fahrenheit. With proper layering even colder.
  • All the boots have excellent traction on snow and ice.
  • We carry a few different styles and brands of boots to fit various size and activity needs.

What Should I Wear Under the Gear Provided?

At Alaska Element, we supply high-quality outerwear, boots, and mittens designed to keep you warm in extreme cold. Many guests ask about layering and what to wear underneath our gear. The best choice depends on the season, current weather conditions, and your activity level. Our gear is very well insulated, so additional layering is not always necessary. However, here are some general guidelines if you’d like to add layers:

Base Layer

  • Wear a top and bottom base layer made from synthetic fibers or merino wool with good moisture-wicking properties.
  • Avoid cotton, rayon, and linen, as these absorb and retain moisture.
  • Choose light to medium weight base layers for comfort under casual clothing.
  • If you get cold easily, opt for a heavier weight base layer.
  • Recommended brands: Smartwool, Choko, Duofold, LL Bean, among others.

Socks

  • A light to medium weight calf-height merino wool sock is ideal.
  • Medium weight is sufficient for most conditions.
  • Carry an extra pair to keep socks dry or to double up in extreme cold.
  • Popular brands: Smartwool, Fox River, Carhartt, Wigwam.

Face Covering

  • Helpful in very cold or windy conditions.
  • Options range from a simple wool scarf to fleece face masks and balaclavas.
  • Our parkas include hoods, but a face covering adds extra comfort—especially for low-exertion activities like aurora viewing.
  • Best materials: wool, merino wool, TurtleFur, polar fleece, or other non-moisture absorbing fabrics.

Glove Liners

  • Our mittens are well insulated and roomy enough for thin liners.
  • Liners are useful if you need to slip hands out of mittens to use a phone, camera, or other gear.
  • Choose lightweight, breathable glove liners for added warmth and convenience.