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By completing a reservation with Alaska Element, you agree to the following Rental Terms & Conditions.
Rental Period & Returns
Rental gear is reserved for the dates shown on your reservation and must be returned no later than 11:00 PM on the final rental day, unless other arrangements have been approved by Alaska Element.
Late or unreturned gear may result in additional rental or replacement charges.
Care of Rental Gear & Damage
Our rental gear is meant to be worn and enjoyed during your Alaska adventures. Normal wear and tear is expected, and we never charge for it.
We simply ask that you treat the gear with reasonable care and return all rented items.
Damage beyond normal wear and tear may result in reasonable repair or replacement charges.
Optional GearGuard Protection: For $35 per reservation, GearGuard covers eligible accidental damage that can reasonably be repaired. GearGuard must be added to your reservation to receive its protection.
For complete coverage details and exclusions, please see our GearGuard Protection Policy.
Heat & Burn Damage
Winter outerwear can be permanently damaged by even brief exposure to fire, heaters, hot surfaces, vehicle exhaust, snowmobiles, or other heat sources.
Burns, melting, scorching, and other heat-related damage that makes an item unrentable are not covered by GearGuard.
If heat damage makes an item unsuitable for future rentals, you may be responsible for its reasonable replacement cost.
Lost, Stolen & Unreturned Gear
You are responsible for rental gear that is lost, stolen, missing, or not returned.
Alaska Element may charge the card on file for the reasonable replacement cost of lost, stolen, missing, or unreturned gear.
Additional Charges & Card Authorization
By providing payment information, you authorize Alaska Element to charge the card on file for:
- Additional rental items or services you request
- Approved rental extensions or reservation changes
- Late or unreturned gear
- Lost, stolen, or missing rental gear
- Repair or replacement charges owed under these Rental Terms & Conditions
Alaska Element will notify you by email of any additional charges for damage, loss, or other applicable fees before processing payment. The notification will explain the reason for the charge and the amount. Charges owed under these Rental Terms & Conditions may then be applied to the card on file.
Cancellations, Travel Disruptions & Early Returns
Cancellation deadlines are based on calendar dates, not pickup appointment times.
- Reservations canceled 3 or more calendar days before the rental start date will receive a full refund.
- Reservations canceled 2 calendar days before the rental start date will receive a 75% refund of the reservation total.
- Reservations canceled less than 2 calendar days before the rental start date, including same-day cancellations and no-shows, are non-refundable.
- We understand that travel to Alaska does not always go according to plan. When a customer is unable to use their reservation because of circumstances genuinely outside their control, such as a canceled flight or significant travel disruption, Alaska Element may provide a full refund at its discretion.
- If Alaska Element is unable to provide reserved gear or a purchased service, the customer will receive a full refund for the gear or service we are unable to provide.
- Because reserved gear is held specifically for your rental dates and unavailable to other customers during that time, early returns are not eligible for refunds or credits.
To cancel a reservation, contact Alaska Element:
Email: [email protected]
Text: 907-385-6333
Reservation Information & Travel Changes
Customers are responsible for providing accurate contact, lodging, delivery, and reservation information.
Please notify Alaska Element as soon as possible if your travel plans, lodging, rental dates, delivery arrangements, or other reservation details change.
Changes to rental dates, gear, delivery arrangements, or other reservation details are subject to availability and may result in additional charges or refunds as applicable.
Acceptance of Terms
By completing your reservation and accepting these Rental Terms & Conditions, you confirm that the information provided with your reservation is accurate and that you understand and agree to these terms, including responsibility for rental gear and authorization of applicable charges to the card on file.